CONTENTS:

--HELP DESK SURVEY TO BE DISTRIBUTED IN NOVEMBER
--LTS HELP DESK SERVICE ENHANCEMENTS
--PHISHING: HOW TO AVOID GETTING HOOKED
--NEW ILLIAD INTERFACE
--DALAI LAMA EXHIBIT: THE PATH TO LEHIGH AND BEYOND
--MAKING EVERY E-VOTE COUNT
--ELECTION RESOURCES


HELP DESK SURVEY TO BE DISTRIBUTED IN NOVEMBER
In November, the LTS Help Desk will distribute a survey to a sample of staff, faculty, and students who use the Help Desk service. The intent of the survey is to get feedback on how we are meeting the needs of our clientele. It should take about ten minutes to complete, and those who receive the survey will have a chance at a drawing to win a $200 gift certificate to Barnes and Noble. We value the opportunity to serve the Lehigh community. Thanks in advance for your input!



LTS HELP DESK SERVICE ENHANCEMENTS
The LTS Help desk has recently added new support tools that will aid in providing service to a wider range of users. By the time you read this message, a Macintosh computer will be installed at the EW Fairchild-Martindale location to better assist Macintosh computer users.

A new remote support tool from Bomgar Corporation will allow help desk staff to offer a "remote in" service where help desk staff connect to the user's computer, view the desktop, and issue commands to resolve the issue. The service is available to both PC and Mac platforms.



PHISHING: HOW TO AVOID GETTING HOOKED
Phishing is a deceptive practice used to steal personal data such as credit card numbers, passwords, or other sensitive information. Scam artists send an email that appears to come from a Web site or corporation you are affiliated with, such as online auction sites, banks, or even Lehigh University. The email will ask you to click on a link within the mail, or will ask you to provide password or credit card information in a reply to the message. NEVER provide your password information via email, and DO NOT click links in an email that appears to be requesting sensitive data. Call the Help Desk with any questions about email purporting to be from Lehigh or LTS.



NEW ILLIAD INTERFACE SAME GREAT INTERLIBRARY LOAN SERVICE
A recent upgrade to the Libraries’ ILLiad interlibrary loan software has presented users with a fresh, simple interface while maintaining the streamlined, reliable service Lehigh users have learned to expect from Interlibrary Loan. Some of the continuing advantages of ILLiad are:

Single entry for personal information. With ILLiad you only need to enter personal information such as name, address and delivery preferences once.

No need to retype bibliographic information. ILLiad is linked to most of the Library’s online databases through SFX. When possible SFX will link you to an electronic version of the publication you need or guide you to a copy owned by Lehigh Libraries. If these options are not available, it will link you to ILLiad and fill out the ILL form with all the necessary bibliographic information, automatically.

Quick and easy status reports on all your ILLiad requests. Login to ILLiad to see the status of all current requests - when processed, when available electronically, or when shipped to Lehigh and when received.

Email notification. ILLiad sends an automatic email when an item is ready for pickup, if it has been scanned and ready for your use, if it is being mailed directly to you, or if a loan is overdue.

To register as an ILLiad user go to https://illiad.lib.lehigh.edu/illiad/logon.html and type in your Lehigh user name and password to begin. To make an ILLiad request from an online database, look for the Lehigh Links logo . Users are reminded that for quick access to books, PALCI EZ-Borrow service provides free, express access to the collections of over 60 academic libraries with holdings of over 36,000,000 volumes. EZ-Borrow requests are usually received within 2-3 days.



DALAI LAMA EXHIBIT: THE PATH TO LEHIGH AND BEYOND
An exhibition opening on October 15th in Linderman Library will commemorate the events and activities leading up to and including the visit of His Holiness the Dalai Lama to Lehigh University in July 2008. This exhibition will be on display throughout the fall semester.

This exhibit, made up of event artifacts and images, begins with the first year student experience reading an autobiography of His Holiness the Dalai Lama and includes coverage of the numerous exhibits and lectures presented throughout the school year, with such highlights as the sand Mandala created in Linderman Library by Monks of the Namgyal Monastery Institute and the teaching and public lecture in July by His Holiness the Dalai Lama. The artifacts and images in this exhibit are located in the Rotunda, Café Gallery and in the 4th floor Parents Gallery. All items have been generously shared with the Library by individuals and departments throughout the University.

An opening reception with refreshments will be held in Linderman at 4:00 p.m. on Wednesday, October 15th.



MAKING EVERY E-VOTE COUNT
At noon on Thursday, October 23rd, the Friends of the Libraries will sponsor a talk on "Making Every E-Vote Count" by Professor Daniel Lopresti, Computer Science and Engineering, in Linderman Library (Room 200).

Professor Lopresti, an active researcher, expert witness, and lecturer on electronic voting, will talk about what kinds of technology voters will encounter this November and what kind of reliability they can expect. Lopresti is co-director of Lehigh's Pattern Recognition Research Lab and co-principal investigator of the new multi-institutional NSF project: Paper and Electronic Records of Elections: Cultivating Trust (PERFECT).

Lehigh has been involved in voting machine research for a very long time, in 1906 George Street, Jr., a mechanical engineering major, wrote his bachelor's thesis on “the original design of an automatic balloting machine." It is held by Special Collections and will be on view at the talk.



ELECTION RESOURCES
Hungry for information on the candidates and the upcoming election? Just trying to sort out fact from fiction? Perhaps the following Web sites can help.

Produced by the Annenberg Public Policy Center at the University of Pennsylvania, the non-partisan FactCheck.org works to determine the accuracy of the statements of candidates and campaigns in their speeches, interviews, debates and advertisements.

Wondering about campaign spending and finance? The Federal Election Commission website has maps which allow you to compare contributions to candidates by state. You can even search by donor name!

Do your research! Project Vote Smart provides candidate biographies, voting records, issue positions, interest group ratings and public statements along with campaign finance information.

The ever reliable League of Women Voters has a website, Vote411.org which will help you find plenty of data on candidates in federal, state and local races. Use it to find your polling place or learn about the election process and rules in your state.

Aimed at young voters, VoteGopher.com was created by Harvard University students as a one-stop place to learn candidate’s positions on issues.